# Resolution links

Use the Dashboard to send businesses temporary, secure links to resolve requirement errors surfaced during verification.

During [hosted onboarding](/guides/dashboard/accounts/onboarding-links/), business accounts must fulfill initial data requirements before verification can begin. When Moov cannot verify certain elements of the data provided, such as [KYC-related](/guides/accounts/requirements/identity-verification/) information, the Dashboard will alert you to requirement errors and document requirements.

Resolution links let end users self-serve by correcting or providing the additional information needed to resolve these errors and enable the capability.

## [Check for requirement errors](#check-for-requirement-errors)

If a business is missing data for verification, you'll see an alert in their row on the main accounts view. Enter the account's page to view the specific requirement errors.

![Resolution link notice](../../../shared-images/dashboard-resolution-alert.png)

## [Create resolution link](#create-resolution-link)

Click the **Create resolution link** and enter the email address of the recipient, or click **Use SMS** to enter their phone number instead.

Once the resolution link is created, send it via your chosen method. Resolution links automatically expire after 30 days, or you can manually [disable](#view--disable-resolution-links) them at any time. An account can only have one active resolution link at a time.

## [Recipient experience](#recipient-experience)

Moov sends the recipient a security code to the email address or phone number entered when you created the link. The recipient will need to enter the code to access the resolution link.

![Resolution link auth](../images/res-link-auth.png)

Once the business receives the link, they'll be able to fill out any missing information or upload any missing documents.

![Resolution link notice](../images/res-link-notice.png)

## [View & disable resolution links](#view--disable-resolution-links)

In the account view, you can view the resolution link to see the expiration date, or disable the resolution link. Once a link has been disabled, the recipient will no longer be able to access it.